In compliance with Tunisian Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data.
Last updated: 24 May 2026
Nexstay Conciergerie is committed to processing your personal data with full transparency, in strict compliance with Tunisian Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data, as well as best practices derived from the European General Data Protection Regulation (GDPR), applicable to our users residing in the European Union.
Nexstay Conciergerie collects only the data strictly necessary for the purposes described in this policy.
| Source | Data Collected | Nature |
|---|---|---|
| Contact form | First name, last name, email address, phone number, subject of enquiry, free-text message | Required to process the request |
| Website browsing | IP address, browser type, pages visited, visit duration (via analytics cookies if enabled) | Optional — subject to consent |
| Direct communication (WhatsApp, email, phone) |
Contact details and content of exchanges initiated by the user | Necessary for relationship follow-up |
Nexstay Conciergerie does not collect so-called "sensitive" data (ethnic origin, political opinions, health data, etc.).
The data collected is processed for the following purposes:
Nexstay Conciergerie does not engage in any profiling, automated decision-making, or sale of your data to third parties.
| Processing | Legal Basis |
|---|---|
| Response to contact form | Performance of pre-contractual measures at your request (Art. 7, Law 2004-63) |
| Analytics cookies | Explicit consent of the user |
| Retention of commercial exchanges | Legal obligation / legitimate interest |
Your data is processed by authorised members of the Nexstay Conciergerie team involved in handling your request. It may be transmitted to the following technical sub-processors, solely within the scope of the purposes defined herein:
No data is transmitted for commercial purposes to third parties, nor sold or transferred.
In cases where data may be transferred to third countries (notably via tools hosted in the European Union or the United States), Nexstay Conciergerie ensures that such transfers are governed by appropriate safeguards in accordance with Article 51 of Organic Law No. 2004-63.
For users residing in the European Union, these transfers are governed by the Standard Contractual Clauses (SCCs) of the European Commission or by any other transfer mechanism recognised under the GDPR.
| Data Category | Retention Period |
|---|---|
| Contact form data (prospect with no follow-up) | 3 years from the date of last contact |
| Data relating to a contractual relationship | 5 years from the end of the contract (Tunisian limitation period) |
| Browsing data / analytics cookies | Maximum 13 months |
| Accounting data | 10 years in accordance with Tunisian legislation |
In accordance with Tunisian Organic Law No. 2004-63 and, for residents of the European Union, the GDPR, you have the following rights regarding your personal data:
Right of Access
Obtain confirmation that your data is being processed and receive a copy of it.
Right of Rectification
Correct inaccurate or incomplete data concerning you.
Right to Erasure
Request deletion of your data, except where a legal retention obligation applies.
Right to Object
Object to processing based on legitimate interest or to direct marketing.
Right to Data Portability
(EU residents) Receive your data in a structured, machine-readable format.
Right to Restriction
(EU residents) Restrict the processing of your data in certain circumstances.
To exercise any of these rights, please send your request by email to contact@nexstay.tn, stating your identity. We undertake to respond within one month of receiving your request.
If you believe your rights have not been respected, you may lodge a complaint with the National Authority for the Protection of Personal Data (INPDP):
Residents of the European Union may also lodge a complaint with the competent supervisory authority in their country of residence (e.g. the CNIL for France).
The website www.nexstay.tn may use cookies to improve the user experience. A cookie is a small text file placed on your browser when you visit a website.
These cookies ensure the basic functioning of the website (navigation, security). They do not require your consent.
If audience measurement tools are active, they are only placed with your explicit consent. You may withdraw this consent at any time via your browser settings.
The display of Google reviews (Google Maps / Places API) may generate cookies placed by Google, subject to Google's Privacy Policy. Nexstay Conciergerie has no control over these third-party cookies.
You may at any time disable or delete cookies via your browser settings, without this affecting access to the information on the website.
Nexstay Conciergerie implements appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration, including:
Nexstay Conciergerie reserves the right to modify this privacy policy at any time, in particular to comply with legislative or regulatory developments. The version in force is the one published on this page, dated in the header.
In the event of a material change, notice will be communicated on the website or by email if you are an active client or prospect.
For any questions regarding the processing of your personal data or the exercise of your rights: